Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and address when you create an account, place an order, or contact us. We may also collect your date of birth, gender and any other information you voluntarily provide to us.
- Payment Information: We may collect payment information, such as credit or debit card information, when you purchase our products or services. We use secure payment gateways and do not store any of your financial information on our servers.
- Technical Information: We may collect technical information about your device, such as IP address, browser type, and operating system. We may also collect information about your usage of the Service, such as the features you use and the pages you visit.
How We Use Your Information
- To provide and improve the Service: We use your information to provide and improve the Service, including processing your order, delivering the products and services, and providing customer support. We may also use your information to personalize your experience with the Service, such as by recommending products and services that may be of interest to you.
- To communicate with you: We use your information to communicate with you about your account, orders, and other service-related issues. This may include sending you emails or text messages with updates on your order, or with promotional offers and discounts.
- For marketing and promotional purposes: We may use your information to send you promotional emails and text messages about our products and services. We may also use your information to personalize ads and offers that are displayed to you on third-party websites and apps.
- For research and development: We may use your information for research and development purposes, such as analyzing usage data to improve our products and services.
Sharing of Information
- Third-Party Service Providers: We may share your information with third-party service providers who help us provide the Service, such as payment processors and delivery companies. These companies are contractually obligated to keep your information confidential and use it only for the purpose of providing the service we have contracted them for.
- Compliance with Law: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of Fande Technologies, its customers, clients or users, or the public.
Cookies and Tracking Technologies
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We use industry-standard security protocols to protect your information, including encryption, firewalls, and secure servers. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us in this manner.
Changes to this Policy
We reserve the right to make changes to this policy at any time. If we make changes, we will post the new policy on our website and update the “effective date” at the top of the policy. If we make significant changes, we may also notify you through the Service or by email.
Access to Your Information
You have the right to access, correct, or delete your personal information that we collect. You can access and update your information through your account settings, or by contacting us at Info@fandetechnologies.com. If you would like to delete your account, please contact us and we will take steps to delete your information in a timely manner.
We will retain your information for as long as necessary to provide the Service to you or as required by law. Once your information is no longer needed, we will take steps to securely delete it.
Effective as of Monday, 16 January 2023, Date in Nairobi
In summary, at Fande Technologies, we take the privacy and security of our customers, clients and users information very seriously. We have implemented measures to protect the information we collect and use it only for the purpose of providing our products and services. We also give our customers and clients the right to access, correct or delete their personal information. If you have any questions or concerns, please don’t hesitate to contact us.